Tenants Terms & Fees

The purpose of this document is to provide guidance on standard Tenant fees and obligations. This should be read alongside the Tenancy Agreement:


A fee of £150.00 will be payable upon creation of a legally binding Tenancy Agreement. This fee is inclusive of variable reference costs and is per applicant and guarantor.


Should you wish to terminate your tenancy before the end of the term and only if the Landlord agrees that you can terminate early, you will be responsible for the repayment of the pro-rata commission fee paid in advance by the Landlord for the unexpired portion of the tenancy, unless you are exercising a break clause which is contained in your Tenancy Agreement.

In the event that both parties Tenant(s) or the Landlord(s) agreeing to Terminate the Agreement before the expiration of the Fixed Term period, the rent will be due in full up to the end of the Fixed Period or when the new tenant takes possession of the said property. In addition, the tenant will reimburse the Landlord the letting Commission (8% Sole Agency / 10% Multiple Agency) from the date of early termination until the end of when the fixed period was originally to expire. The above is strictly and exclusively subject to the following:

  • Tenants paying an additional Fee of £500.00 to Maison Residential for contributions towards their Advertising Costs to find New suitable replacement Tenant(s)
  • Once the Prospective Tenant(s) have been established, all necessary Referencing must take place and only subject to "Satisfactory References" being obtained can the early surrender of the tenancy be considered
  • A clear date for Move-in/Move-out date must be established with most importantly, "No Loss of Rental" for the landlord during the initial fixed term until the new tenants are officially moved-in


It is your obligation to obtain written consent from the Landlord for any change in the identity of the Tenants. Upon receipt of this consent, Maison Residential Properties Ltd, will draw up a New Tenancy Agreement for signature by all parties. A fee of £150.00 will be charged for this service.


Please contact us a minimum of Two Clear Calendar Months prior to the expiration of your tenancy, if you wish to extend for a further term.


Any chasing of Rent Arrears will be subject to administration and recovery charges of £30.00 per letter up to the value of £90.00 – lf any charges remain outstanding at the end of the tenancy, Maison Residential Properties Ltd will deduct the amount due from the deposit.


The Rent is always due as CLEARED FUNDS in advance of the Rent Due Date as specified in the Tenancy Agreement. Note that standing orders must be set up so that the funds leave your account three days before the Rent is due. The first instalment of Rent must be paid upon signing the Tenancy Agreement.


A deposit equivalent to Six Weeks' rent must be paid in cleared funds when you sign the Tenancy Agreement in accordance with the terms of the Tenancy Agreement. Masion Residential Properties Ltd will not and do not register the deposit monies with a Government-accredited tenancy deposit protection scheme as this is the sole responsibility of the Landlord(s). All deposit deductions must be agreed in writing by both Landlord and Tenant upon the termination of the tenancy, to include any letters issued by your estate agent in case of arrears. The Tenancy Agreement is between the Landlord and the Tenant and therefore the Tenant cannot hold Maison Residential Properties Ltd. liable for any deductions made from the deposit which may fall into dispute.


We will follow up with references based on the details that you have supplied to us. These references may be passed to our client so that they can make a decision about granting a tenancy. You are responsible for any administration charges levied by your own bank in relation to obtaining a reference.


A professional inventory is a prerequisite to taking a Flat through/with Maison Residential Properties Ltd. You as the Tenant will be liable to pay for the preparation of the Inventory & Check-in at the beginning of the tenancy and the Landlord will be responsible for the Check-out at the end of the tenancy.


The Tenant is advised to take out and maintain appropriate insurance on all of his/her own furniture, contents and effects in the Property.


You will be responsible for the payment of telephone, gas, water and electricity accounts and council tax at the Property during your tenancy. It is your responsibility to notify the relevant companies and the local authority that you are moving into a property within the first 7 Days of the commencement there of and show evidence that all utilities and council tax have been settled in full, prior to the landlord authorising the release of your deposit at the end of the tenancy.

You are also responsible for ensuring that a valid television licence remains in place for the duration of the tenancy, if required.


We are required by the Money Laundering Regulations 2007 to undertake enquiries at the outset of our agreement (and possibly at later stages also) to ensure that we have ascertained and verified the identity of our Client, and have understood the source of all funding to be used by you in any transaction. We will discuss with you the materials we need you to provide to us and may also use an online ID verification website for Anti-Money Laundering purposes. Please note that we are not permitted to commence or continue providing any services to you until all requested materials have been provided.


Maison Residential Properties Ltd are not Managing Agents. We do however work hand-in-hand with a subsidiary company that carries out the management of your property if you so wish. Where we are not managing the Property, we cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Where you instruct us to recommend the subsidiary company, we may have to obtain the Landlord's consent before proceeding with a repair. Where the property is managed and we hold keys, the Tenant is to inform the Property Management Team if they want to be present when works take place. However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access. If you are not available when contractors arrive or do not allow contractors to complete the job for any reason, there will be an abortive fee payable by the Tenant(s) of £60.00. No contractors will be appointed to the Property until the charge is cleared.


If you have a complaint, please fill out our contact form, with a full description of the issue. We'll then liaise with those relevant to help resolve your concerns.

Customer service is taken very seriously at Maison Residential and in light of this we have a three stage complaints procedure:

  1. Informal: A person wishing to make a complaint should explain clearly what he or she is dissatisfied with, and what he or she wishes Maison Residential to do. A response to a complaint at an informal stage will be made as soon as possible and in any event within 10 working days.
  2. Formal: A formal complaint will be recorded and acknowledged by our Managing Director, who will investigate the complaint and deal with it appropriately. A written response from the department will be provided within 20 working days. If this period is exceeded the customer will be informed as to why this is the case.
  3. Reviews: If dissatisfied with the stage 2 response, the customer can refer the matter to The Property Ombudsman (TPO) within six months for a review. To avoid doubt, TPO will only review complaints made by consumers.


Masion Residential Reserve the Right to change the schedule of fees and these terms of business upon providing reasonable notice in writing.

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